If you are an Amazon.com Seller (FBA or Merchant) with negative feedback from an Amazon buyer, you’ve got a couple choices: 1. Ask Amazon to remove the negative feedback. Nevertheless, Amazon can remove the responses IF and ONLY IF: > The buyer includes’profane or obscene’ language in his or her opinions and/or > The buyer includes private information of you or anyone else: an email, a name, telephone #, etc., and/or The ENTIRE buyers comments is a product review. For FBA (Fulfillment by Amazon) orders ONLY: The ENTIRE opinions is regarding fulfillment or customer service for an FBA Amazon order. Amazon states „Feedback reviewed and established to be relating expressly to fulfillment and customer service for an order executed by Amazon WOn’t be removed, but a line will appear through the rating and the statement, „This item was carried through by Amazon, and we take responsibility for this fulfillment encounter” will be added.” (For more on the eligibility of getting opinions removed from an FBA thing, see Amazon.com’s official FBA advice pages.) When you log in to your own Amazon Seller account, contact Amazon Seller Support to request a feedback removal (remember to be REALLY polite in your message to Amazon!). OR, Instead of Contacting Amazon, you can: 2. Ask the Customer to remove the comments. Here’s how: a.) Head to: Your Seller Account > Click on „See your Evaluations and Feedback” > Click on’See All Your Feedback’ b.) locate the negative feedback, and then click on the’Rater’s’ name associated with that feedback. An online type will appear when you click on the Rater’s name. c.) In the’Select an Area’ dropdown, select „Remarks Request” adobe acrobat xi pro student and teacher edition and send the buyer a courteous request to remove the comments.

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SIGNIFICANT: Amazon policy FORBIDS you (the seller) from including in your message to the customer/buyer: any website link, any logo, any promotional message. If they find you doing any of that Amazon can cancel your account! When you are sending the email to the customer in this manner, it goes through Amazon’s email servers and system BEFORE it gets to the customer, so they have the right to intercept and read your e-mail if they want.)